Terms of Service

These terms govern your use of Headway - the sales and time platform at app.headwaystack.com - operated by Headway Stack (ABN 75 674 802 209) (“we”, “us”), from Melbourne, Victoria, Australia. By creating a workspace or signing in, you agree to these terms on behalf of yourself and, where you use Headway for an organisation, on its behalf too.

1. The service

Headway is a business platform: a CRM with quoting, time tracking, forecasting and an optional People (HR) module, provided as a hosted subscription service. We may add, change or remove features as the product evolves. We aim for continuous availability but do not guarantee uninterrupted or error-free service.

2. Accounts

You must provide accurate account information and keep your sign-in method secure - including any social account (such as Google) you choose to sign in with. You are responsible for activity under your account, and workspace administrators are responsible for the users they invite and the permissions they grant.

3. Your data

You retain all rights to the business records you put into Headway (“Customer Data”). You grant us only the licence needed to operate the service for you - to store, process, back up and display Customer Data to your workspace and to the people and integrations you authorise.

You must have a lawful basis to enter personal information about your customers, contacts and employees, and to disclose it to us as your processor. You must not upload data you are not entitled to share. Our handling of personal information is described in the Privacy Policy, which forms part of these terms.

4. Acceptable use

Do not use Headway to break the law, infringe others’ rights, send spam, or store malicious code; do not probe, scan or breach its security; do not resell access without our written agreement. Automated access is permitted only through the interfaces we provide (including API and agent tokens) and within published rate limits.

5. Fees

Free tiers are free. Paid plans are billed in advance on the cycle shown at purchase, in the currency shown, and unless stated otherwise are exclusive of GST and any other applicable taxes, which will be added where required. Fees are non-refundable except where the law (including the Australian Consumer Law) requires otherwise. We will give reasonable notice of price changes, which take effect from your next billing cycle.

6. Intellectual property

We own the Headway software, brand and site content. You may not copy, modify or create derivative works of them except as the service is designed to allow. Feedback you give us may be used to improve the product without obligation.

7. Confidentiality and security

We apply the security measures described in the Privacy Policy, including encryption in transit and at rest and least-privilege access. Each party must keep the other’s non-public information confidential and use it only as these terms allow.

8. Suspension and termination

You may stop using Headway and close your workspace at any time. We may suspend or terminate access for a material breach of these terms, for non-payment, or where required by law - with notice where practicable. On termination you may export your Customer Data for a reasonable period, after which we delete it in line with the Privacy Policy’s retention section.

9. Consumer guarantees, warranties and liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where the law permits us to limit our liability for breach of a non-excludable guarantee, our liability is limited, at our option, to resupplying the service or paying the cost of having it resupplied.

Otherwise, and to the extent permitted by law: the service is provided “as is”; our aggregate liability arising out of or in connection with the service is limited to the fees you paid in the twelve months before the event giving rise to the claim (or AUD $100 if you paid none); and neither party is liable for indirect or consequential loss, loss of profits, revenue, goodwill or data. You are responsible for maintaining exports of Customer Data you cannot afford to lose.

10. Changes to these terms

We may update these terms as the product and the law evolve. The current version always lives at this address with its date above; material changes will be notified to workspace administrators with reasonable notice. Continued use after a change takes effect is acceptance of it.

11. Governing law

These terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

12. Contact

Questions about these terms: hi@headwaystack.com.